Actual “verbatims” from the voice of the customer are typically not in the proper format for product development. The VAST table can be used in the VOC stage of the product development process. It captures verbatim requirements then analyzes, categorizes, and translates them into “Root Needs” which are consistent and processable.
Actual “verbatims” from the voice of the customer are typically not in the proper format for product development. The VAST table can be used in the VOC stage of the product development process to capture verbatim requirements, then analyze, categorize, and translate them into “Root Needs” which are consistent and processable.
| Product Development Phases |
|---|
