The HOQ is the most recognized tool of the QFD (Quality Function Deployment) Methodology. It is a tool for documenting, clarifying, prioritizing and translating Customer Needs into development activities. It contains 11 categories of information about Customer Requirements (Wants, Importance Ratings, Metrics, Targets, Competitive Assessments, Difficulty Ratings, Conflicts, and a several other optional pieces of information that will help a project team make better decisions). It is very similar to the Customer Needs Matrix shown on this website.
The FREE “Intro Video” on this topic is COMING SOON!! … If you DON’T want to wait for the FREE Intro Video and want to learn about this, or any other topic sooner, please CONTACT US (via the Contact Tab) to schedule a call or live virtual meeting (Teams or Zoom) to tell us your specific needs so we can design something to meet (or exceed) the outcomes you want at the level of detail you want. We tailor virtual or face-to-face training and workshops around your timing and topic requirements. Consider watching THIS VIDEO LINK to see how we design custom courses to best fit our client’s needs.
